Privacy Statement

Scope: This privacy statement applies to; The Old Town Hall's website, online bookings, telephone bookings, electronic processes, manual processes, face to face. Herein referred to as ‘the services or services’.

This privacy notice explains how The Old Town Hall (Dacorum Borough Council - the Data Controller) will use any personal information we collect about you when you use our services. has been developed to provide you with a convenient and secure online service. The Old Town Hall is committed to the online privacy of all of its users.

This privacy statement applies to information collected by various methods employed by The Old Town Hall.

It has been written to give you a clear explanation of our data processing practices to safeguard you and your personal information.

If you have any questions or concerns relating to this policy and the General Data Protection Regulations (GDPR) please email:  

By using the services, you are accepting the terms and conditions of use contained within this policy.

Notification of changes

From time to time it will be necessary to update this Privacy Policy. This is in order to ensure our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the Privacy Policy in force at the time the information was collected.

Information Collected

The Old Town Hall is the sole owner of the information collected. We will not share any information to third parties in any way, unless:

  • it is stated on the web page or form at the point of collecting information from you, or
  • it is outlined in this policy statement, or
  • it is required by law.

How we use your Data

  • Marketing data and personal data is held and hosted securely on our box office system (Spektrix) in the U.K, and from time to time will review your consent / contact preferences.
  • Bank details and invoice details (for venue hire purposes and for exhibition payments).
  • Venue hire booking forms – name, address and contact details.
  • Information for Personal Emergency Evacuation Plans (PEEP) will be collected.
  • Personal data is only collected for those aged 16 or above.
  • We will contact you with information related to your specific booking / event. e.g. road closures, cancellations, severe weather and customer satisfaction surveys etc.

We automatically receive and record information on server logs from your browser. The Old Town Hall only monitors the IP (Internet Protocol) addresses of visitors to collect statistical data about usage patterns on our website. This information does not relate to any personal detail of an individual so all visitors to our site remain anonymous.

The Old Town Hall may contact users in order to reply to comments and feedback.

The Old Town Hall will retain all communications received in order to produce statistical analysis reports on the comments received. All personal information collected will be used for the purpose of delivering the service for which the information was supplied.

Correcting and Updating Personal Information

If you need to change or modify information that you have previously provided, you can do so by contacting The Old Town Hall at: or by post, telephone or in person at The Old Town Hall, High Street, Hemel Hempstead, Herts. HP1 3AE.  Tel: 01442 228090

How long will we keep this information?

We will destroy this personal information in accordance with our Retention Policy.  To determine how long we should keep information, we consider what the legislation states and what is good practice. This means we will securely destroy the information once we no longer need it, or if you withdraw your consent for The Old Town Hall's marketing services.  If you would like to know the specific period of time that relates to your personal information please contact:

Changes to our Data Protection Policy

We have a General Data Protection Regulation (GDPR) Policy in place and this can be found here

We review this policy on an annual basis or before if there are legislative requirements to do so.

Data Protection Officer

Our Data Protection Officer for the purposes of Articles 37 to 39 of the General Data Protection Regulation is the Information Security Team Leader (Legal Governance).  You can contact them by emailing  or calling 01442 228538.

How to contact us

If you have any questions about our GDPR, or concerns about how we handle your information: please contact by emailing or write to us at: Legal Governance Department, Dacorum Borough Council, The Forum, Marlowes, Hemel Hempstead HP1 1DN. 

The Information Commissioners Office (ICO)

The ICO oversees compliance to the GDPR, UK Data Protection Bill and the Freedom of Information Act 2000. They can be contacted here;

The ICO have guidance on the legislation for individuals and that can be found here;

If you have a complaint about the way we handle your data, in the first instance please contact the Council at:




A cookie is a means for your web page browser to hold a small amount of information either in memory or on your hard disk, for use during your website visit. It is important to stress that cookies do not damage your computer, since they cannot look into your computer and find out information about you or read any personal material kept on your hard-drive.

There are two types of cookies - session and persistent cookies. Session cookies disappear after you close your browser, whereas persistent cookies are stored for a length of time on your hard disk after which they "expire" automatically.

Like most other major websites, The Old Town Hall uses cookies, some persistent, some session.

Any of The Old Town Hall cookies that are used or that remain on your PC do not contain any record of the information you may enter, nor any other personal information, and are only used so that interactive sessions function correctly. No other website can read the ID we store in our cookies and we do not read any information from other websites.

If you follow any external links from The Old Town Hall to visit another website, you might encounter the use of cookies on those sites, which of course is beyond the control of The Old Town Hall.

If you would like more information about what can cookies do, and how you can manage or refuse them, we recommend you look at These web pages are produced by the Interactive Advertising Bureau (IAB) who develop standards and guidelines to support online business processes.

A link to the Council’s cookie policy can be found here


Access to all our user information is restricted. Only employees who need the information to perform a specific job are granted access to personally identifiable information.

The servers on which we store personally identifiable information are kept in a secure environment which is continually monitored and tested.

This Privacy Statement was last updated on the 8th May 2018.